We, the team members of Fry’s Equine Insurance, believe our core values are a strong foundation upon which to build. Our values will facilitate the building of long-term relationships with our customers, our team members, our insurance carriers, and the horse community we serve.
We act with Integrity. We hold ourselves accountable to maintain the highest standards of behavior in all aspects of our business. We honor our commitments and we fulfill them with excellence. We will consistently treat our clients, our insurance carriers and each other with respect.
We take responsibility for Excellence.
The insurance carriers we represent and the service we provide will be
"best in class" in terms of value received for dollars paid. We will
deliver excellence, strive for continuous improvement and respond
vigorously to change. Each of us is responsible for the quality of
whatever we do.
We deliver Customer Satisfaction. We are
dedicated to satisfying our customers. We believe in respecting our
customers, listening to their needs and understanding their expectations.
We strive to exceed their expectations in affordability, quality and
service.
We Value our team members. We treat one
another with respect and take pride in the significant contributions that
come from the diversity of individuals and ideas. Our continued success
requires us to attain the education and development needed to grow. We are
committed to openness and trust in all relationships. We treat our
insurance carriers with the same type of respect that we show to our
customers.
We provide Leadership as a company and as individuals. Fry’s Equine Insurance Agency’s leadership is founded on talented employees effectively applying advanced technology, compassion, and sound business management. We add more value for the price paid with faster response. We lead through our competence, creativity and teamwork.
Our Five Key Behaviors
– Live the company values
– Focus on operating excellence
– Act with speed
– Communicate openly
– Collaborate across the company